My product has a quality problem
We are sorry to hear that there is a quality problem with your product. You just need to open a support ticket by following these steps:
- Go to your Order History and click on "Open a Support Ticket"*.
- Select Quality problem.
- Fill in all the required information about the problem. It is very important to provide the correct and accurate information to obtain the optimal solution.
- Done.
You will see that this proccess is very simple. Our commitment is to solve the problem as soon as possible, ensuring that you can enjoy your new perfectly fitted item as soon as possible :-)
Open a Support Ticket
*If you are unable to "Open a Support Ticket", it means that the 30 days valid for opening a ticket after receiving you order have passed (or you already have another ticket in progress).